Golden Pen Property Management, LLC

Tenants FAQ

Tenants often have inquiries about policies, their lease, rent, and maintenance. Provided below are responses to the most commonly raised questions.

Common Questions

Feel free to contact our office at 904-305-7767 or email us at tenants@goldenproperties.com, and we’ll be happy to assist you with the reset.

Unless otherwise specified in your lease agreement, tenants are accountable for their own pest control. However, should the tenant opt for Residents Benefits Package (RBS), they gain the advantage of easily contacting the assigned vendor to handle the issue, with no expenses incurred on their part.

The decision is made on a case-by-case basis and necessitates approval from the property owners. Prior consent from both the property manager and owner is essential for the chosen paint color. Occasionally, tenants might need to restore the walls to their original color.

You can visit our office to obtain a temporary key that’s valid for 24 hours. Please note that a lockout fee of $25 applies for the first instance, and subsequently, a fee of $50 for each additional occurrence. This service is exclusively accessible during regular business hours.

Rental Payment

We only accept-cashier checks or online payment portal. NO PERSONAL CHECK WILL BE ACCEPTED.

No, rent payments can only be made using a money order, cashier’s check, personal check, or Epay (electronic check).

Our office operates from Monday to Friday, 9:30 am to 6:00 pm. You are welcome to drop off your check at our office or send it by mail. The day we receive your check is considered the payment date

RENT IS DUE on the 1st of every month. However, we will allow a 4 days grace period. It will be considered LATE AFTER 5:00 PM ON the 5th. A late fee of $35 a day is added to the next month rent. If a partial payment is accepted, late fees will continue until your rent is fully paid. 

Lease

No, month-to-month leases are not initially available. Only after completing a one-year lease and subject to specific exceptions will month-to-month leases be considered. If approved, all the original lease terms will remain applicable. In month-to-month leases, the landlord can provide a 15-day notice to vacate.

As per our standard policy, tenants need to provide a 60-day notice to the Landlord if they do not plan to extend the lease for another term. Leases might have slight variations in terms, so reviewing your lease agreement is advisable.

Our leasing team is responsible for handling lease renewal queries and assisting you with the renewal process. Feel free to reach out to our leasing team at team@goldenproperties.com. Or call or text us at 904-305-7767.

Certain homes are pet-friendly. If your home falls under this category, you might have the option to add a pet. However, the property owner retains the authority to grant or decline permission for your pet. If approval is granted, a pet screening and associated fee, in addition to pet rent and insurance, will be required.

In the event a tenant needs to terminate their lease before its completion, a fee equivalent to 2 months’ rent must be paid. Rent will be charged up until the day the property is handed over to GPPM. The final month’s rent will be prorated based on the move-out date. This fee should be settled at the time of signing the lease addendum. The tenant’s security deposit will be processed and returned in accordance with Florida Law.

After you’ve returned the keys to our office to officially indicate your move-out, a move-out inspection will be conducted. Damages or cleaning concerns found during this inspection will be compared to the move-in inspection photos and videos to determine whether they are the responsibility of the tenant or owner. A report will then be submitted to the property owner for assessment and approval. Once they endorse the calculations, the report will be emailed and mailed to you for your review. The property owner has 30 days from your move-out date (key return) to furnish you with a detailed list of charges, if applicable. You will then have 15 days to contest any charges if necessary. Once you’ve agreed to the charges against your deposit, if any, the property owner will send the check to our office for you to collect or for us to mail to you.

Maintenance

For non-emergency repairs, access your portal and navigate to the “maintenance” tab. Click on “New Service Request,” provide details, and include a photo of the problem. This is the most effective way to ensure prompt handling of your request.

If you’re facing a life-threatening or severe emergency, dial 911 immediately. For any other emergency repairs, contact our office right away at 904-305-7767. In case your call isn’t answered, leave a detailed message, and your call will be returned at the earliest convenience.

Aside from catastrophic emergencies like fires, floods, or extensive roof damage, certain scenarios include: Air Conditioning or Heating: If projected temperatures are expected to drop below 45 degrees or exceed 85 degrees, this qualifies as an emergency, and we’ll aim to send assistance within 24 hours. No electrical power to your home is also considered an emergency. Please verify with your local power company for outages before requesting a repair. If all toilets in your home stop working, it’s an emergency. Remember, tenants are responsible for toilet and drain stoppages, including garbage disposals. While we’re happy to schedule a plumber, the cost falls on the tenant.

Tenants are accountable for regularly changing air and water filters, as well as maintaining water softener salt levels. Air conditioner filters should be replaced monthly to ensure efficient operation. However, should the tenant opt for Residents Benefits Package (RBS), they gain the advantage of easily contacting the assigned vendor to handle changing air filters, with no expenses incurred on their part.

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